Returns Policy & Guarantee
ESSENTIAL CHECKS BEFORE ORDERING
It is the customers responsibility to ensure that the Furniture & Bedding items that have been ordered will fit into the room for which they are intended, that they will fit through all access points to the room. Fees for redelivery may apply.
A minimum deposit of 20% is payable on your order instore. Full payment must be received before delivery/collection of goods. Errors in pricing are subject to correction with your approval. If you do not approve Mattress Micks reserves the right to cancel the sale. Please confirm the prices at point of purchase. Deposits are non refundable and non transferable.
CANCELLATIONS - PURCHASES MADE INSTORE
Cancellations are not permitted on custom orders where an item has been ordered to your exact specifications or on any non-standard combination order.
All of our product ranges are updated regularly and therefore, we cannot guarantee continuity of supply. We therefore recommend that customers purchase all of their requirements at once. We cannot accept responsibility for any subsequent changes in design style or specification of the chosen product range.
As all of our products are subject to availability from our suppliers, we can only give general guidance or an approximate lead time at the time you place your order. Stock due dates are not guaranteed but we will do our utmost to ensure products are delivered by the stated date or within a reasonable period thereafter. We cannot accept any liability for any delay or failure to deliver that is beyond our reasonable control.
The delivery crew will not attempt delivery if there are health and safety issues or where damage to your home may result. They will not remove doors or windows. Road access to the delivery address must be suitable and adequate for the delivery vehicle so that unloading can be carried out conveniently without obstruction or damage. All doorways, hallways, elevators, and points of access in your property must be measured by the customer to ensure that they are adequate for the size of the goods being delivered. If the delivery team have difficulty placing an item in the area of your choosing due to limitations such as narrow halls, stairways, corners or ceiling heights, the items will be placed in another area of your home. If you insist that the delivery team manoeuvre an item in a restricted area, you will be responsible for any resulting damages to the furniture and the premises. Prior to delivery please ensure that all access routes, flooring and door frames are protected. Mattress Micks will not accept responsibility for any damage caused where floor covering protection was not used.
RETURNS POLICY - PURCHASES MADE INSTORE
We are happy to assist you with the return of items purchased in store that are unsuitable, once we are notified within 72 hours of receipt of the goods and they are returned to us within 14 days. Please be aware that all item(s) being returned must be in perfect condition and a restocking fee will apply. The restocking fee is calculated at 25% of the value of the item. An uplift or collection charge will also apply. We are unable to refund or exchange faulty or imperfect goods where the imperfection was identified to you prior to purchase (for example, where you have knowingly purchased an imperfect display model). Returns are not permitted on custom orders where an item has been ordered to your exact specifications or on any non standard combination order. Mattresses and bed linen cannot be returned once the packaging has been opened for health and hygiene reasons. Any item which has undergone assembly cannot be returned. All returns must be accompanied by proof of payment. All returns must be in their original packaging and in perfect condition. In the event of a refund, this must be collected in store via the original payment method. Refunds will be processed once the goods have been returned to us. Refunds will not be handled in store and may take within 3-5 working days.
RETURNS POLICY - PURCHASES MADE ONLINE
We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s). While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in "as new" condition and returned in their original and undamaged. Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is a result of our error. (e.g. faulty product or incorrectly shipped). If you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the items(s).
All items must be paid in full prior to collection. Customers must have a copy of the original sales invoice and present this at the Warehouse Collection Point as proof of purchase. Please consider the dimensions, size and suitability of the vehicle that is being used to collect goods. If items cannot be loaded safely or without damage into the pickup vehicle, our warehouse teams may politely decline to load onto vehicle. For goods collected, transport will be entirely at the risk of the customer. Please inspect all your new furniture at the time of pick-up. Mattress Micks cannot be held responsible for any transit damage caused thereafter. If there are any items that do not meet your approval, inform the warehouse team immediately.
All goods must be inspected on receipt of delivery and any damage i.e scratches, tears, dents, soiling, inaccuracies etc. should be reported immediately to us on 051317 574. Mattress Micks are unable to accept reports of damage upon delivery after 3 days so it is critical that you unpack and inspect your goods in this time. In som instances, to professionally repair an item Mattress Micks may need to remove the item from your home to a repair workshop. In most cases, faults are of minor nature and can be resolved in the home by a professional furniture technician. If the issue is not corrected to original specification or similar, we will replace or exchange the item. In the event you receive an item you feel is faulty, please provide us with photographs within 3 days of delivery clearly showing the fault along with a written description so that we can assist you. You can contact us at firstname.lastname@example.org.
Unless otherwise stated, all furniture and bedding products purchased at Mattress Micks are covered for a period of one year. All products are intended for domestic use and we give no guarantees or undertakings in respect of the use of our products for commercial purposes. Our guarantees are limited to goods sold and retained in ROI and used solely in private residences and not in commercial or rental properties. The warranty is void if Mattress Micks determines that any damage to the furniture was caused by abuse, negligence, accident or if used for purposes other than which it was intended. Visible surface damage (scratches, nicks, tears, etc.) are not covered under this warranty unless reported within the first 3 days of delivery. Warranty does not cover normal wear and tear
POINTS TO NOTE
Should you experience an issue with your furniture and bedding items, please contact the Mattress Micks Sales Team on 051 317574. You will need your customer invoice to hand.
Our trained staff members will be happy to assist you with any concerns that you may have.
Cancellations are not permitted on special order or custom made items.
Any damages to furniture or bedding items must be reported to our sales team within 3 days of delivery or collection.
After 3 days we are unable to accept reports of damage on delivery or collection.
You may be asked to supply photographic evidence to support claims of damage to furniture or bedding items.
The contents of this brochure exist in addition to and do not affect your statutory rights
Deposits are non refundable and non transferable.